In any business, a plan is the foundation on which the company runs. It informs the structure of the organisation and helps everything run smoothly. A plan is a simple way to describe workflow: the process that delineates the actions in a business, ordering what needs to be done, when, how long and by whom.



Workflow software is a tool for directing queries, documents, and tasks to the responsible users, or an automated system function in a business process for further actions. It provides information and support for each step of the process and business cycle. At MIP, we have developed a workflow solution that automates your business process functions, helping you harness the benefits of monitoring, evaluating, and maintaining tasks and processes in real-time. You are able to ensure extreme efficiency with our workflow software, which provides opportunities for process change and management.

Workflow management systems build and store corporate knowledge. By measuring and analysing the execution of the process so that continuous improvements can be made, workflow improves access to information. Such improvements may be short-term (e.g. reallocation of tasks to better balance the workload at any point in time) or long-term (e.g. redefining portions of the workflow process to avoid bottlenecks in the future) – but whether long- or short-term, process improvements as a result of workflow will result in increased productivity, reducing the opportunity for errors and preventing tasks from falling through the cracks.

MIP’s workflow system integrates with other systems or devices used by the organisation, including tablets, mobile phones, document management systems, databases, e-mail, and office automation products, to name a few. This helps to further empower employees in a distributed environment to successfully manage their work, and improves internal and external communication across lines of business, business units, departments, and divisions. In addition, you can be assured of improved security and reliability by using mechanisms such as Service Level Management, role privileges, process control, and version control.

While there are a number of third-party products available, MIP has built this workflow solution to meet the needs of the users of tomorrow. A core part of the MIP development strategy is “lose the menu”. With the advent of mobility, the users of tomorrow are not only going to use the system within the bricks and mortar of traditional business, but any user anywhere on any device will have access or input to business process, work, or information.




While workflow can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with its implementation. Business process optimisation, when done in partnership with the right consultants, can help to ensure that your workflow solution yields the desired benefits. MIP has a division dedicated to business process consulting, assisting our clients in getting the most out of our workflow offering. Our consultants are qualified industrial engineers and workflow configuration experts, meeting with clients, understanding their processes, and giving advice on possible workflows. MIP’s consultants also assist in the creation of the workflow, as well as the documentation and training that is needed.

MIP’s business process consulting division takes a structured approach in the configuration of workflow. Using communication, call centre, multi-media tools, and screens or functions from the administration platforms as well as any others that are relevant, we deliver greater visibility and control at a higher level into the process as it integrates the workflow with various applications, technologies, and human-related tasks across vertical and horizontal boundaries.

We ensure the correct mix of structure, people, performance, and technology. We do this with:

  • Process Defining and Modelling
  • Workflow Automation
  • Process Management and Analysis
  • Process Optimisation
  • Business Intelligence
  • User Training
  • Activity Monitoring




Executive Head of MIP Continuous Improvement


Continuous Improvement MANCO


Continuous Improvement MANCO


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