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Digital  Engagement Platform

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A superior system that merges the key capabilities of a CRM and an Engagement Platform to support businesses in the sales and servicing of financial products.

Designed with the needs of both the customer and the business in mind, our Digital Engagement Platform is a low-code-no-code solution with a highly flexible and scalable, component-based, service-orientated architecture

At MIP, we know that technology is not the starting point, but rather the enabler that supports businesses and their customers in achieving a desired outcome. A relentless focus on the end-user whether it is a manager, salesperson, service agent or customer, is critical to build functional technology that addresses the fundamental need of the user, while being intuitive, well-loved and well-adopted.

Our system was first developed in 1993 and has since been through countless rewrites and iterations to evolve into the mature yet innovative solution we have today. The key features and capabilities embedded in our Digital  Engagement Platform are informed by our 30 years of experience; emerging user needs; client requests; key trends and cutting-edge research & innovation. Every client engagement and every project delivered has enabled us to identify unmet needs and gain lessons learned that support us in further enhancing our solution. In partnering with MIP, you don’t just buy yourself access to our software solutions, you are harnessing our 30 years of experience.

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Intelligent Business Process Management Software

Designing, building and systematising business processesmanagement

Rule

Intelligent business rules management

Enterprise Content Management

Enabling the collection, secure storage & management of documents & media

Bot

Predictive automation to handle business

Omnichannel

Seamless customer engagement across all digital and telephony channels

Unified View

Single, 360 view of your customer

Calendar

Human forecast and history management

Case Management

The receipt and distribution of incoming data

Campaign Management

Connect with existing & prospective customers

Connector

Effortless API integration and transformation

Gamification

Driving engagement among employees & customers

Mobile Apps

Apps that predict customer needs long in advance

Big Data

Near real-time insights through analytics, business intelligence, data science and machine learning

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Engagement Platform Wheel

Designing, building and systematising business processes management

Rule

Intelligent business rules management

Enterprise Content Management

Enabling the collection, secure storage & management of documents & media

Bot

Predictive automation to handle business

Omnichannel

Seamless customer engagement across all digital and telephony channels

Unified View

Single, 360 view of your customer

Calendar

Human forecast and history management

Campaign Management

Connect with existing & prospective customers

Effortless API integration and transformation

Gamification

Driving engagement among employees & customers

Apps that predict customer needs long in advance

Analytics and Business Intelligence

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Digital Engagement Platform

Case Management

The receipt and distribution of incoming data

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Experience the power of MIP’s
Digital Engagement Platform firsthand

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