Human forecast and history management

We know how critical timing is in both the sales and servicing processes - speed in our time to respond to a customer improves the likelihood of lead conversion in the sales process. Our Calendar capability is a fully integrated system calendar which can be used as part of everyday business processes and is accessible from a user’s dashboard, as well as from their Outlook calendar. We can build reminders into workflows to ensure timely follow-ups with hot leads and case requests improving conversion rates and contributing to higher levels of customer satisfaction.